This qualification is aimed at learners who are in a working and/or learning environment. They will have the opportunity to learn, develop and practice the skills required to make an effective contribution to a general contact centre environment. The qualification is designed to contribute towards the knowledge and understanding for the core units of the Level 2 NVQs in Contact Centre Operations while containing additional skills and knowledge.
What does the qualification cover?
Learners are required to complete one mandatory unit plus a choice of one optional unit.
• Health, safety and customer care
• Selling through contact centres and personal and organisational improvement • Contact centre systems and technology and personal and organisational improvement