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Apply for this Course (Contact Centre Skills)

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    More about Contact Centre Skills Level 2

Contact Centre Skills
Level 2

Who would benefit from this certificate?

This qualification is aimed at learners who are in a working and/or learning environment. They will have the opportunity to learn, develop and practice the skills required to make an effective contribution to a general contact centre environment. The qualification is designed to contribute towards the knowledge and understanding for the core units of the Level 2 NVQs in Contact Centre Operations while containing additional skills and knowledge.

What does the qualification cover?

Learners are required to complete one mandatory unit plus a choice of one optional unit.

Mandatory units

Health, safety and customer care

Optional Units

Selling through contact centres and personal and organisational improvement
Contact centre systems and technology and personal and organisational improvement

Course Overview


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