Contact Centre Skills
Level 2

Who would benefit from this certificate?

This qualification is aimed at learners who are in a working and/or learning environment. They will have the opportunity to learn, develop and practice the skills required to make an effective contribution to a general contact centre environment. The qualification is designed to contribute towards the knowledge and understanding for the core units of the Level 2 NVQs in Contact Centre Operations while containing additional skills and knowledge.

What does the qualification cover?

Mandatory units

Optional Units

• Selling through contact centres and personal and organisational improvement
• Contact centre systems and technology and personal and organisational improvement